Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any returns which are returned that are not faulty will be subject to a £20 + VAT restocking fee.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 working days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cartecuk.com
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cartecuk.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cartecuk.com and send your item to: Unit W11B, Plough Road Industrial Estate, Great Bentley, Essex, CO7 8LG
Shipping
To return your product, you should mail your product to: Unit W11B, Plough Road Industrial Estate, Great Bentley, Essex, CO7 8LG.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Tool Repair
If you believe a tool from us has developed a manufacturing defect, please get in touch by emailing sales@cartecuk.com with you name, order number, tool make and model and the issues.
We are unable to inspect or repair any tools in-house, so for the vast majority of cases we use the tool manufacturers recommend repair centre.
Once we have received your tool, we will process and send your tool to the repair centre, where they will inspect and repair, if the fault is covered under the manufacturers warranty. This process can take up to 4 weeks or longer depending on how busy the repair centre is, availability of parts and a variety of other factors, Cartec UK unfortunately has no control over this time frame.
If the fault is found to not be covered by the manufacturers warranty, the repair centre will send us details and a quote for repair.
If you decide not to go ahead with the repair, there may be charges made by the repair centre for inspection and to re-assemble your tools. This charge must be paid and cleared before we can return your tool to you.
Out of warranty repairs attract the same inspection and reassembly charges from the repair centre, and if you decide not to go ahead with the quote for repair, these charges are still payable.
We are unable to inspect or repair any tools in-house, so for the vast majority of cases we use the tool manufacturers recommend repair centre.
Once we have received your tool, we will process and send your tool to the repair centre, where they will inspect and repair, if the fault is covered under the manufacturers warranty. This process can take up to 4 weeks or longer depending on how busy the repair centre is, availability of parts and a variety of other factors, Cartec UK unfortunately has no control over this time frame.
If the fault is found to not be covered by the manufacturers warranty, the repair centre will send us details and a quote for repair.
If you decide not to go ahead with the repair, there may be charges made by the repair centre for inspection and to re-assemble your tools. This charge must be paid and cleared before we can return your tool to you.
Out of warranty repairs attract the same inspection and reassembly charges from the repair centre, and if you decide not to go ahead with the quote for repair, these charges are still payable.